FAQ's

FAQ's

Question: What additional storage space can I expect to receive by installing organizers?
Question: How durable is this product?
Question: Where is your product manufactured?
Question: How long does it take to get an order (what is the turn-around time)?
Question: Do Closet Organizer Dealers/Installers get a discount on the shelving purchased from you?
Question: Do Builders/Contractors receive a discount on shelving organizers?
Question: How difficult is it to install your shelving?
Question: Can I get help to design my organizer shelving based on my personal needs?
Question: How far do you ship your product?
Question: What type of closet system does Excel Organizers sell?
Question: Why do I need a closet system?
Question: Can a closet system add value to my home?
Question: What can I expect to pay for my closet system?
Question: How long will the in-home consultation take?
Question: How long will my installation take?
Question: Do I need to be there for my installation?
Question: What are your payment terms?
Question: How do Excel Organizers prices compare to other major competitors?
Question: What kinds of accessories and options are available?
Question: Is your work guaranteed?
Question: Sounds great! How do I get started?

Question: What additional storage space can I expect to receive by installing organizers?
Answer: Since each design is customized to your individual needs, the overall increase in storage space would depend on that design. However, to give you a typical example: Let’s say that you currently have a 6 ft. wall closet with one shelf and a rod to hang clothes. That, of course, would give you 6 ft. of shelving and 6 ft. of hanging space.

If we designed this closet with a 2 ft. double hang section, a 2 ft. pedestal unit with 4 drawers, and a 2 ft. long hang section your overall increase in storage capacity is dramatic. You would still have 6 ft. of hanging space, but you would now have 20 ft. of shelving and a built-in 4-drawer dresser.

Another design, if you required more hanging space, is to have a 2 ft. double hang section, a 2 ft. shelf – low hang section, and a 2 ft. long hang section. With this design you would still have 20 ft. of shelving, but you would have 8 ft. of hanging space.

Question: How durable is this product?
Answer: We use top of the line engineered furniture board. It is ľ inch thick and has, what is called in the industry, a “door grade” melamine finish. Most products that you see at the lumber and hardware stores use a 5/8-inch “shelf grade” melamine. The board itself is thinner and usually sags under the weight of items stored on the shelf. The shelf grade melamine is also thinner and the white melamine finishes usually have a brownish or darker appearance because the melamine is so thin you can see the wood through it. These factors lead to a very unsightly product within a very short period of time!

Our product – since it is constructed of ľ inch board and has a very thick durable melamine – lasts for many years of reliable service. The shelving does not sag even under reasonably heavy loads. Previous customers, even after 15 years, are still very happy with the durability and quality of their organizer shelving. Since we manufacture our own product, using highly advanced computerized machines, our shelving is precision cut and manufactured with the highest degree of quality. Give use a call, you will be glad you did!

Question: Where is your product manufactured?
Answer: Our manufacturing facility is located in the heart of the Fraser Valley, British Columbia, Canada.

Question: How long does it take to get an order (what is the turn-around time)?
Answer: Most orders are shipped within two weeks of being ordered. Some specialty melamine’s, veneers, or finishes could take longer depending on the availability of our suppliers.

Question: Do Closet Organizer Dealers/Installers get a discount on the shelving purchased from you?
Answer: Yes. Once you have made application to our company and qualify as a Dealer/Installer you do received a manufacturers discount.

Question: Do Builders/Contractors receive a discount on shelving organizers?
Answer: Any Builders/Contractors wanting to buy direct from us, the manufacturer, you must fill out an application and be approved. We respect the business of our Dealer/Installers and if a Builder/Contractor is currently being supplied by one of our Dealers you will not qualify to buy direct from us.

Question: How difficult is it to install your shelving?
Answer: Our shelving organizers use a European design and hardware making installation very easy. Just contact us to receive a step-by-step installation instruction guide.

Question: Can I get help to design my organizer shelving based on my personal needs?
Answer: Yes, we are always happy to provide help in the design of your organizer system. Just email the floor plan of the storage area, along with the approximate linear footage of space required for shelving and hanging items. We will usually respond within a few days with different options.

Question: How far do you ship your product?
Answer: We ship to Dealers and Contractors throughout the continental United States and Canada. We are also willing to ship overseas, however shipping arrangements must be organized by the customer.

Question: What type of closet system does Excel Organizers sell?
Answer: Excel Organizers specializes in customized melamine closet systems. A melamine panel is made up of a Melamine Resin impregnated color layer that is Thermally Fused to an Industrial Grade Chip Core base. Because the Melamine Impregnated Color layer is applied using both heat and pressure there is an actual chemical reaction between the materials so that they will not delaminate. This Melamine Resin and color layer buildup is the same type of material found in Mica type products and the popular flooring material called Pergo, which is also on an Industrial Chip Core base.

Question: Why do I need a closet system?
Answer: A well-designed closet system can help you make better use of your available space, possibly doubling your current storage capacity. Our systems are also designed for maximum flexibility allowing you to meet your family's future needs.

Question: Can a closet system add value to my home?
Answer: Absolutely! According to the National Association of Home Builders, inadequate storage space is the top complaint of new homeowners. Realtors tell us that adequate and well-designed storage/closet space can be the "make-or-break" decision factor for many homebuyers. Excel Organizers Closets are priced to offer you maximum return on your home improvement investment.

Question: What can I expect to pay for my Closet System?
Answer:This depends greatly on the features designed to meet your specific needs and tastes. However, as a general rule of thumb, you can expect to invest between $50 and $100 per linear foot for your custom closet system, including installation. Our closets are made right here in Abbotsford. We pay no franchise fees. We don't have a flashy advertising because we prefer to keep our overhead low, and we offer a free in-home consultation so we can pass those savings on to you!

Question: How long will the in-home consultation take?
Answer: Typically about an hour, but this can vary depending on the complexity and number of closet systems being considered.

Question: How long will my installation take?
Answer: This also can vary depending on the complexity and number of closet systems being installed, but a typical "reach-in" closet can be installed in an hour or two, while a large "walk-in" closet can take several hours to a day.

Question: Do I need to be there for my installation?
Answer: Not necessarily. However, should a question arise during the installation regarding a custom install choice, it is extremely helpful when the customer is present to help make the choice. Usually this can be addressed with a phone call if necessary. Rest assured that if no one is home during your installation, that you will find your new closet and hour home in pristine condition when you return.

Question: What are your payment terms?
Answer: Because all our closets are custom designed and crafted to fit your specific needs and tastes, a 50% deposit is required upon ordering. The balance owing is required at the time of installation. We accept payment by cheque, VISA or MasterCard.

Question: How do Excel Organizers Closet prices compare to other major competitors?
Answer: Because we are a locally owned and operated company with very low overhead, no franchise fees or royalties, and no national advertising budget to help finance, we are confident that you will find our prices consistently lower than our major competitors. In fact, in most cases, customers have found us to be 20-40% less. What incredible savings!

Question: What kinds of accessories and options are available?
Answer:We offer a wide variety of accessories and options to allow you to customize your closet system, and storage requirements, to your unique needs and personal tastes. You will find creative ideas such as tie and belt racks, valet poles, jewelry drawer inserts and hide-away ironing boards. There is also a wide rang of "space saving" accessories for your sports equipment, garage, garden tools, etc. Just check out our extensive catalogue!

Question: Is your work guaranteed?
Answer: Absolutely! Excel Organizers and our suppliers stand behind the quality craftsmanship and durability of our closets. Our Life-Time guarantee covers defects in materials and workmanship for all of our closet organizers for as long as you are in your home. Any defective part will be repaired or replaced without charge. The purchased of your closet organizer is ensured to be a safe, enjoyable experience, and your satisfaction is guaranteed.

Question: Sounds great! How do I get started?
Answer: Simply call us at (604) 854-0990, email us, or fill out our easy contact form to schedule your free in-home consultation. There is no obligation, so call now!