frequently asked questions
- What is your policy on payment?
- How long before I get my organizer installed?
- How does your price compare to other companies?
- Is the quality of the Excel Organizer very good?
- Will I be happy with the design?
- Will you remove my existing shelving?
- Do you take credit card payments?
1. Question: What is your policy on payment?
Since every order is custom manufactured to fit your needs we require a 50% deposit once you have approved the design and ordered the organizer system. Once the organizer has been installed we require the balance to be paid at that time.
2. Question: How long before I get my organizer installed?
We exclusively sell the Sherwood Shelving™ organizer system because it offers a wide selection of customization and therefore it is not a "cookie cutter" product. As a natural result of this feature and benefit the production time is slower since every order is manufactured one at a time. However, because we manufacture our own product through our subsidiary company Sherwood Shelving™ most lead times will be 2 to 3 weeks by the time your organizer is installed.
3. Question: How does your price compare to other companies?
When our prices are compared to other companies that offer the same - or a similar - scope of product we have found our prices to be lower. The problem is NOT knowing if you are getting a good quality product and value for money. There are companies that will quote a lower price but there is a reason for this. Here are a few of those reasons and questions you should be asking:
- What is the thickness of the wood being used? Many companies will use 5/8” particle board however we only use a high quality 3/4" substraight.
- What quality of board is being used? This can get rather technical, and for more detailed information you can refer to Features found under Products on the main menu. However, for a brief explanation there are several levels of quality substraights. We use the highest M3 quality engineered furniture board that has an extremely low formaldehyde emission – compared to other boards – and a high quality melamine. These features will provide an organizer system that is solid and will give years and years of use.
- What is the depth of shelving that is being used in the organizer? Excel Organizers standard depth is 14" deep so that folded clothing doesn't hang over the front of the shelf. Most other companies will use 12" deep shelving as this allows a higher yield in the manufacturing process but once you have organized all your cloths - and they are hanging over the front of the shelving - it does not look very nice. We can certainly manufacture a 12” deep shelf for a significantly lower cost however we do not recommend it for the above reason.
- Are they supplying only flat edge tape instead of the more durable 2mm edge tape? Flat edge tape is used most commonly but does not provide the durability that the thicker 2mm edge tape provides. The thicker 2mm edge tape also softens the look of the shelf as there is a slight bevel giving a very attractive look to the organizer. Most of the organizers installed by Excel Organizers have the thicker 2mm edge tape by popular demand.
- What is the thickness of the melamine finish? A thicker melamine makes a more durable product. Many of the cheaper woods being used in the organizer industry use thin melamine’s which will result in a product that does not last very long. On white colour melamine it can be seen as a yellow huge to the white. This is because you are actually seeing the wood through the thin melamine layer. Excel Organizers uses the best wood and melamine to provide the most durable product in the marketplace.
Taking a little time to inform yourself about the product can - and will - save you time, money, and a lot of grief!
4. Question: Is the quality of the Excel Organizer very good?
As stated above we use the very best M3 rated substraight with a thick melamine finish...it is simply the best!
5. Question: Will I be happy with the design?
Having been in the organizer industry for almost 25 years there have been many companies who claim to be organizers but fail terribly. We take a praticle approach to organization that will look great and work! There are many things to look at when designing an organizer...far to many to explain here, but here is one example:
A very common disgn flaw is using an 18” wide tower. When you consider that most folded clothing takes up 12” in width this would leave 6” of wasted space for each shelf in the tower. This adds up to a lot of wasted shelving that you really cannot utilize and for which you have paid for...not very cost effective! A better design is to make a 24" wide tower which allows for two stakes of cloths side-by-side.
At Excel Organizers our Designers have gone though extensive training so they design organizers that will work best for your needs. We also have a policy to have all designs double checked and approved by our quality control department. We want to make sure you get the best value for money.
6. Question: Will you remove my existing shelving?
Yes, for a minimum fee we will remove any exsisting shelving that you may have. However, we do suggest that you remove the shelving, fill, and paint the walls before the new organizer is installed as the new organizer will NOT cover all the holes left behind from the original shelving.
7. Question: Do you take credit card payments?
Yes. We accept both Master Card and Visa credit cards for your convenience.
